uality certification SAVAC can guarantee you service quality by being certified by the official norms about customer satisfaction in carrying people : AFNOR XP XSO 805 and the new NF 326. These norms certify organisation efficiency, company commitment with comfort, safety, and well-being of carried people.

obility advisory
Our specialised advisors work out a personalised study about our customers needs in order to find the best transport / travel solution adapted to our customers so as to optimise their mobility.

rivers formation
SAVAC is developing with our internal instructor a continuous formation program in order to improve service quality :

Our clients reception : driver courtesy, tidiness and maintenance of vehicles, information given to customers, …
Comfortable driving : manoeuvre gentleness, reduction of sound effects, reasonable driving, ...
Safety: driving time respect, daily mechanical check up, ...
Professionalism : behaviour, and commercial role with clients, customer satisfaction concern, ...

abour laws respect
Integrity is one of the SAVAC group core values.
Thus, specific processes are implemented to check and to pilot working time within our organisation.
Working time amplitude (departure from bus depot – arrival to bus depot), continuous driving and daily working time are major concerns for our staff.

ecent and maintained fleet
We renew every year our vehicles fleet in order to maintain an average age under 4.5 years as far as luxury touring coaches are concerned and below 6.7 years for the whole regular public transport fleet.
Our luxury coach fleet is composed of Mercedes-Benz Evobus and Renault Irisbus. Besides, the whole of our vehicles are equipped with the last active and passive safety techniques (ABS, ventilated brake disks, AntiSkid Regulation, Electronic Stability Program, reinforced cabin, seatbelts …)
Finally, these vehicles are officially checked twice a year, and undergo strict safety tests.

AVAC commitment respected
Commercial teams, planning managers, operating staff and traffic regulators are mobilized to respect the SAVAC commitment towards our customers (timing, route, bus stops …)
That is why we use a transport operation management software, Oras 400 (a well-known planning software in the transport industry).
That is why our operating agents are available from 5:00 a.m. to 8:00 p.m. 7/7 days.
This is also a permanence opened 24/24 hours in order to face any incident. Finally, 3 regulators on our network ensure that everything is well-organised.

uality-based profit-sharing scheme
We implemented a quality-based premium system in order to motivate our staff and to reward our employees fulfilling a faultless piece of work improving service quality.

e care about our customers
We systematically deal with every complain, we directly seek the origin of incidents, and we immediately act in a corrective way so as to give an explanation to our customers in the shortest possible time.
Every transport by coach is submitted to a quality questionnaire, so we can adapt our internal organisation and our formation program according to the expectations of our passengers.
This initiative has been extended to our regular lines, we now put at the disposal of our bus passengers some “T” envelops (Do Not Stamp) so as to get their suggestions.
Finally, we perform every year a customer satisfaction survey.